Singapore

Mervyn Yap

Delivery LeadEnterprise ArchitectAI & Integration Leader

Technology strategy leader with 15+ years delivering large-scale digital transformation programs across Southeast Asia and the UK — from SGD 15M to SGD 50M+ in scope.

Currently at the frontier of Agentic AI and enterprise integration, building AI-driven systems and agent-to-agent frameworks that translate emerging capabilities into measurable business impact.

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Capabilities

What I Do

Strategy & Delivery

  • Large-scale technology transformation (SGD 15M–50M+)
  • Program delivery lead
  • C-suite stakeholder management
  • Program recovery & stabilization

Architecture & Engineering

  • Enterprise Architecture (TOGAF 9)
  • Cloud platforms: AWS, Azure, AliCloud
  • Microservices & DevSecOps
  • API strategy & integration (MuleSoft COE)

AI & Data

  • Agentic AI systems (HR, Finance, IT workflows)
  • Agent-to-agent communication frameworks
  • Data platforms: Databricks, Oracle, Kafka
  • Enterprise AI integration strategy

Selected Engagements

Featured Work

Enterprise programs across transformation recovery, AI deployment, and architecture leadership.

01

Agentic AI & Integration Transformation

Major Singapore Retailer

Enterprise-scale ERP modernization requiring a new approach to automation and intelligent workflows across a complex, multi-system environment.

Challenge

Integrate agentic AI capabilities alongside a major ERP rollout without disrupting core operations or overwhelming delivery capacity.

Approach

Established an Integration COE, designed agent-to-agent communication frameworks, and deployed AI agents incrementally across business functions to de-risk adoption.

Impact

  • AI agents operational across HR, Finance, and IT workflows
  • Integration backbone established to support automation at scale
  • Foundation laid for enterprise-wide agent-to-agent ecosystems
02

SGD 18M Field Services Transformation Recovery

Major Singapore Telco

A stalled Dynamics 365 transformation with eroded stakeholder confidence, unclear accountability, and delivery momentum at risk.

Challenge

Restore program credibility, rebuild governance, and re-establish executive trust on a high-visibility engagement with limited runway.

Approach

Diagnosed root causes, restructured delivery governance, and re-engaged stakeholders at C-suite level with a credible, time-bound recovery plan.

Impact

  • Governance and delivery structure fully rebuilt within first quarter
  • C-suite alignment secured and sustained throughout recovery
  • MS Dynamics 365 transformation successfully completed on revised plan
03

Enterprise Data Platform Migration

SGD 15M Financial Services Program

A legacy Oracle data warehouse limiting analytics capability and blocking the organization's path to AI readiness.

Challenge

Migrate a critical enterprise data warehouse to Databricks while managing migration risk, maintaining business continuity, and controlling program wind-down.

Approach

Managed the full migration lifecycle — architecture decisions, risk mitigation, stakeholder management — and oversaw a structured, low-disruption project closure.

Impact

  • AI-ready data architecture delivered on time
  • Scalable analytics and reporting platform fully operational
  • Program wind-down managed cleanly with no business disruption
04

IT Strategy for Water Deregulation

UK Water Utility

A national utility provider requiring a coherent enterprise IT strategy aligned with regulatory mandates and long-term infrastructure resilience.

Challenge

Design an IT strategy for separation of wholesale and retailer that satisfies strict compliance requirements without sacrificing operational flexibility.

Approach

Led end-to-end enterprise architecture design, balancing regulatory compliance requirements against long-term scalability and operational resilience.

Impact

  • End-to-end IT strategy delivered and formally adopted
  • Regulatory compliance requirements met across all workstreams
  • Architecture designed for long-term resilience and future adaptability

Career

Professional Journey

Jan 2024 – Present

Senior Manager, Delivery Lead

Accenture

  • Leading enterprise-scale transformation for a major Singapore retailer
  • Acting as Enterprise Architect and Integration COE Lead
  • Deploying agentic AI solutions across internal business functions
  • Establishing agent-to-agent communication frameworks

Jan 2022 – Jan 2024

Senior Manager, Transformation Services

PwC

  • Delivered an enterprise architecture modernization roadmap for a regional insurance firm adapting Agile methodologies
  • Led HR and ERP strategy advisory for a large investment management firm

2019 – 2021

Principal Solution Architect / VP Ventures

CIMB / Touch 'n Go

  • Architected RFID payment platforms with integrated compliance and transaction monitoring, improving digital adoption across regulated industries
  • Led digital banking and fintech integrations (Lazada, Shopee, WeChat), embedding client onboarding, micro-lending, and KYC processes
  • Implemented cloud-native data & analytics platforms (AliCloud microservices, Kafka, DevOps) to support governance, compliance dashboards, and future AI/AML risk detection

2014 – 2019

Lead Consultant

DXC Technology

Credentials

Education & Certifications

Education

Bachelor of Electrical & Electronics Engineering (Hons)

University of Nottingham

Certifications

  • TOGAF 9
  • AWS Solutions Architect – Associate
  • Microsoft Azure Fundamentals (AZ-900)

Contact

Open to senior leadership and advisory engagements.

Available for transformation leadership, enterprise architecture advisory, and AI strategy engagements.

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